Frequently Asked Questions

What is professional organising and how does it work?

At NEAT CITY we create systems of organisation for your space that are tailored to your specific needs, making it easy for you to maintain. We bring order to your spaces by helping you figure out what to keep, and the best way to organise what you own. Our services all begin with selecting a service, we will then contact you to know more so that we can give a time estimate (as space size varies), and then an organiser is sent to help you declutter and organise your space. 

Who is it for?

Disorganisation occurs for two reasons, lack of knowledge on organisation systems or situational disorganisation (you became disorganised due to a situation, like a move, unemployment, or the loss of a loved one).

It can be for anyone that feels they want to utilise their spaces better, add some Feng shui or for a lot of people neat spaces create mental clarity which makes room for productivity. 

Are you insured?

Yes. We are currently in the process of being accredited by ADPO and are therefore required to be insured, but we'll do our best not to break anything!

Do you have a cancellation policy?

Our cancellation period is 48 hours, we have to do quite a bit of prep before coming to see you so would be helpful to know early on, please let us know in time and we can rebook or refund you if necessary. 

Do you have a refund policy?

This would have to be dealt with on a case by case basis, we're just starting off so want to do our best to provide the best service we can each time we have a project. If any issues do arise, we hope that we can work together to solve them as best we can!

How do your rates work?

Most of our services are charged at an hourly rate, this is to keep things simple and it's easier to utilise the time booked for organising your spaces. You can speak to us for the recommended required time we think you would need. If we think you'll need extra time whilst on the job we will try to let you know as soon as we can and invoice you the agreed additional cost with hourly rates later on.

Do I have to be home when you're organising?

We will do our best to go over everything once you have booked, so that when we arrive it won't be necessary for you to be there, however when sorting and discarding items it would be very helpful to have you there.

Where do unwanted items go?

Once divided into what can be put to recycle, waste, donation or giveaway, we will pack items accordingly. We don't like waste, so will do our best to reuse items or take to recycle centres. Donations are distributed to charities around Oxford, including women's shelters, homeless shelters, children centres or if preferred somewhere requested by client. 

I’m already pretty organized, why should I hire you?

We're more than just organising, sometimes our clients want a new system or are adding new spaces to their lifestyle (like work-from-home offices, creative studios, or children’s rooms) and just want a helping hand or outside perspective. We all have so much on our plate these days, sometimes we just need a helping hand to get things done! Additional services include move management or removals.

Do I need to buy products or organising containers before you arrive?

We would utilise your existing organising systems as much as we can, if there are storage systems you would prefer to use you can have them ready for us to start filling in. If you would like a storage system and not sure what kind, we can work with you to purchase some and we'll take care of the rest.

Can you remove my data if requested?

Yes of course, contact us to have you removed from our system. Also check out our privacy policy.

I have more questions, how can I contact you?

We'd love to help, visit our contact page here. You can even send us a direct message on our Instagram or Facebook pages.